1.
Open
the remote desktop connection and input the IP Address of the Windows server
where the PrimeCollect files are going to be obtained.
2.
Login
with Administrator account or its equivalent.
3. When the desktop of the Windows server has been shown, click All Programs – Fujitsu – ServerView Suite – Agents – PrimeCollect
4.
The
PrimeCollect application will appear. Click on Collect Data
5.
Please
wait while the PrimeCollect utility collects all the logs.
6.
Once
the log collection has finished, click Save
to save the file
7.
Please
save the file.
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